Facai88 is committed to protecting your personal information. This document explains in detail how we collect, use, store, and safeguard your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We employ multiple layers of protection to keep your personal data secure at all times.
All data transmitted between your device and the facai88 servers is encrypted using bank-grade 256-bit SSL technology, ensuring your information cannot be intercepted in transit.
Facai88 has never and will never sell, rent, or transfer your personal data to third parties for marketing or commercial purposes without your consent.
You have the full right to access, correct, and delete your personal data at any time by contacting our support team, available 24/7.
Member data is stored on servers protected by multi-layered firewalls, real-time intrusion detection systems, and fully encrypted automated backups.
Only specifically authorized facai88 staff may access member personal data, and every access is recorded in audit logs that are reviewed on a regular basis.
All data handling practices at facai88 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), including registration requirements and data protection principles.
Facai88 collects only the personal data strictly necessary to provide safe, responsible, and legally compliant online betting services. We only gather information that is genuinely required for platform operations.
When you register an account or use facai88's services, we collect the following information:
When you use the facai88 platform, our systems automatically record technical information for security and service improvement purposes:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device type, operating system, phone model | Security & Optimisation |
| Network Data | IP address, ISP, estimated location | Verification & Anti-Fraud |
| Browser Data | Browser type, version, language settings | User Experience |
| Activity Log | Login time, in-account actions | Audit & Security |
| Transaction Data | Deposit, withdrawal, and wagering history | AML & KYC Compliance |
Every piece of information we collect is used for a clear and lawful purpose. facai88 processes your personal data on the following legal bases:
To deliver the betting services you have requested, we require your data for the following purposes:
As a responsible betting platform operator, facai88 is legally required to:
We also process your data on the basis of legitimate business interests, including fraud detection and prevention, platform security enhancement, usage analytics to improve our services, and service-related communications such as security notifications and important system updates.
Facai88 does not sell, rent, or disclose your personal data to any third party for commercial purposes. However, in the course of platform operations, we may need to share data with certain parties under limited and controlled circumstances.
We work with carefully selected third-party service providers to help us operate the platform. These providers may only use your data for specified purposes and are bound by strict confidentiality agreements:
In certain circumstances, facai88 may be legally required to disclose your information to authorities such as:
Facai88 uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how our platform is used. Below is a detailed description of the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Login verification, session security | Session only | Mandatory |
| Functional Cookies | Save language preferences and display settings | 30 days | Options |
| Analytics Cookies | Anonymous usage statistics | 90 days | Options |
| Security Cookies | Duplicate account detection, anti-fraud | 1 year | Mandatory |
You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality such as login authentication and account security. Non-essential cookies can be declined without affecting core platform features.
The security of your personal data is facai88's top priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against cyber threats and unauthorised access.
The technical security measures we implement include:
Facai88 retains your personal data only for as long as necessary for the stated purpose or as required by law. In general:
Once the retention period expires, your data will be securely deleted using industry-approved data erasure methods.
As a data subject under Malaysia's PDPA, you have certain rights regarding the personal data we hold about you. facai88 fully respects these rights and provides straightforward ways for you to exercise them.
You have the right to obtain a copy of the personal data we hold about you in a readable format.
You have the right to correct any inaccurate or incomplete personal data in your account.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You may request your personal data in a structured, portable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your personal data while an issue is being resolved.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 21 business days.
The facai88 platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect, process, or store any personal data from minors.
If you believe a child has registered an account on our platform or provided personal information without valid parental or guardian consent, please contact us immediately at [email protected]. We will investigate the matter and take prompt action, including deleting the account and all associated data.
Parents and guardians are encouraged to use appropriate parental control software to prevent children from accessing online betting platforms.
Facai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or service improvements. When significant amendments are made, we will notify you via:
Continued use of the facai88 platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the facai88 Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries thoroughly and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department.