This document outlines the rules, rights, responsibilities, and policies governing the use of the facai88 platform. Please read carefully before registering or using any of our services.
Before reading the full document, here is a summary of the most important things you need to know as a facai88 member.
Facai88 only permits individuals aged 18 and above to register and play. Age verification is carried out during the KYC process, and any account found to be in violation of this requirement will be terminated immediately.
Each member is only permitted to hold one active account. Owning multiple accounts is a serious violation that may result in all related accounts being frozen and balances forfeited.
All bonuses are subject to rollover requirements before they can be withdrawn. The specific terms of each bonus are clearly stated on the promotions page — please read them before claiming any offer.
Withdrawals require successful KYC identity verification. Documents submitted must match the registered account information. This process protects you against fraud and account takeover.
Your personal data is protected in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia). facai88 does not share your information with third parties without your consent, except where required by law.
Any disputes will first be resolved through facai88's internal review process. Management's decision is final in all matters relating to wagering and platform operations.
In this Terms and Conditions document, the following terms carry the meanings defined below unless the context requires otherwise:
These Terms and Conditions apply to all users of the facai88 platform regardless of geographical location, device used, or method of access. The Company reserves the right to update this document at any time without prior notice, and continued use of the platform following any amendment constitutes acceptance of the updated terms.
To qualify as a facai88 member and access all available services, an individual must meet all of the following requirements:
You must be at least 18 years of age at the time of registration. facai88 takes the protection of minors seriously and conducts age verification through the KYC process. Any account found to have been registered under the name of a minor will be terminated immediately and all funds frozen pending the outcome of the investigation.
You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt, are subject to a court order restricting financial activity, or are prohibited by local law from participating in betting activities are not eligible to register.
A facai88 account is for personal use only. Using an account on behalf of another person, for business purposes without written approval, or as a betting agent is strictly prohibited.
During registration, you are required to provide accurate, truthful, and complete information, including your full name as shown on your ID, active mobile number, date of birth, and a valid email address. Providing false or misleading information is a serious terms violation.
Each individual is only permitted to own one (1) facai88 account at any one time. This includes accounts registered under different names, different phone numbers, or different devices. facai88 uses an advanced detection system to identify duplicate accounts, and the following actions will be taken:
KYC verification is required before your first withdrawal is processed. The required documents are as follows:
| Document Category | Accepted Types | Status |
|---|---|---|
| Identity Verification | MyKad / Malaysian Passport | Mandatory |
| Proof of Address | Utility bill / Bank statement (most recent 3 months) | May Be Required |
| Payment Method Verification | Bank statement / E-wallet screenshot | For Large Withdrawals |
| Selfie with Document | Recent photo holding MyKad | If Requested |
Facai88 reserves the right to request additional documents at any time as part of our anti-money laundering (AML) procedures.
Facai88 accepts deposits via the following local payment methods with no additional processing fees charged to members:
| Transaction Type | Minimum Limit | Daily Maximum Limit |
|---|---|---|
| FPX / Bank Deposit | RM 30 | RM 50,000 |
| E-Wallet Deposit | RM 20 | RM 10,000 |
| Standard Withdrawal | RM 50 | RM 30,000 |
| VIP Withdrawal | RM 50 | RM 100,000 |
Facai88 processes withdrawals within 15 to 60 minutes for the majority of requests. Withdrawals requiring additional review may take up to 24 hours. The time taken by the receiving bank or e-wallet to credit funds to your account is beyond facai88's control.
Withdrawals will only be processed to payment methods registered under the member's name. Withdrawals to third-party accounts are not permitted under any circumstances. facai88 reserves the right to suspend withdrawal processing for accounts under investigation for security or fraud-related reasons.
All bonuses and promotions offered by facai88 are subject to the rollover requirement stated in the specific terms of each offer. Bonuses cannot be withdrawn until the rollover requirement is fully met. Bonus balances that do not meet the rollover requirement within the validity period will expire automatically.
The welcome bonus is a one-time offer for new members. Members who register using multiple accounts, use a VPN to bypass geographic restrictions, or engage in fraudulent activity are not eligible to claim any bonus.
Facai88 actively monitors suspicious betting patterns related to bonus abuse. The following activities are considered bonus abuse and may result in bonus cancellation and account action:
All games on the facai88 platform must be played in accordance with the rules set for each game. Game outcomes generated by the Random Number Generator (RNG) are final and cannot be contested. For Live Casino games, the outcome announced by the dealer is final.
In the event of a technical failure, internet disruption, or platform issue during a gaming session, facai88 will use server data to determine the outcome of any affected bets. In cases where the outcome cannot be determined with certainty, the relevant bets may be voided and stakes returned to the member.
Members are required to act with respect and integrity at all times. The following conduct is strictly prohibited on the facai88 platform:
Facai88 complies with international anti-money laundering standards. All transactions are monitored and reported to the relevant authorities when required. Members are required to ensure that all deposited funds originate from legitimate and lawful sources.
Facai88's advanced monitoring system runs continuously to detect suspicious activity. When fraudulent activity is suspected, facai88 reserves the right to suspend the relevant account, withhold withdrawals, and report information to the relevant authorities without prior notice.
Members found to be involved in any form of fraud will face the following consequences:
Facai88 provides its online betting platform on an "as-is" basis with no guarantee that services will always be available without interruption. The Company is not liable for any indirect, consequential, or punitive losses arising from use of the platform.
Facai88's maximum liability to any member under any circumstances is limited to the amount of real money deposited by that member within the 30 days prior to the claim arising. facai88 shall not be liable for losses resulting from:
You may close your facai88 account at any time by contacting our customer support team via live chat. Account closure requests will be processed within 3 business days. Any remaining real money balance will be returned to your original payment method once KYC verification is complete.
Facai88 reserves the right to terminate or suspend the account of any member for the following reasons:
Members who feel they need a break from wagering may submit a self-exclusion request to our support team. The self-exclusion period can range from 1 month to permanent exclusion. For more information, visit the Responsible Gaming us.
Facai88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. It is the member's responsibility to review these terms periodically. Continued use of the platform after any amendment constitutes agreement to the updated terms.
This Terms and Conditions document may be available in multiple languages for members' convenience. However, in the event of any conflict or dispute regarding interpretation, the Bahasa Malaysia version shall be considered the governing text.
If you have any questions regarding these Terms and Conditions, please contact our support team through the following methods: